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The Lost Art of Listening
Maintaining quiet confidence in the face of uncertainty My wife Jane is the type of person who likes to ask a lot of questions during a movie. She has never quite accepted the idea that the filmmakers are only interested in revealing the amount of information they want to reveal, at the precise moment they want to reveal it. This is not always to her liking, but it is how good storytelling works. It’s a story, after all, not a summarization. You are not meant to know all there is from the start. Neither are you meant to jump too far ahead. In fact, one might argue that if the storyteller…
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Serving Culture For Breakfast
Crafting A Hospitality-Centric Culture The business guru Peter Drucker once famously quipped that “culture eats strategy for breakfast.” If you have a culture of pursuing excellence and providing unparalleled service, you will always prevail over the most elaborate and heralded business strategy. Culture is an integral part of who you are, whereas strategy, more often than not, is an overlay or an afterthought. You can claim anything you like, but you are who you are unless you work to become something else. Every company has a culture, just as every company has a brand. Unfortunately, in most cases, there is no intentionality to what develops, and if you are not…
